***** TFG

i have a problem with tfg.i have has the account for 12 yrs now there was ***** that was done with my account 2nd time now .after the ***** dispute was finalized in December 2021got an email from ashley that all is well this was the first *****. Now I'm getting extra charges on the account on being insurance taken during the ***** I've been up and down with tfg. No help so far tgf claim all the extra charges were removed .last week i was sent a statement with name and surname and address but the contents of the statement were incorrect most of it. these people are playing dark and dive with me .mind you ive been using my resources driving to police station to open case .photocopied documents they wanted did everything by the book. I am always told to go to the store to call forensics. Now yesterday i received an SMS that my card is soft locked meaning there's another ***** whiles the previous one is still not resolved i want to close my account but how does one do that whilst there are pending charges on my account that are unexplained each month sort out this or i am taking this further my credit score is messed because of your sort this out now and i am not going to any police station and i am not doing any copies i use money not papers call me now