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Lebohang L
1 reviews | Active since Nov 2017
19 Apr 2022, 11:04
***** service of insurance from TFG
It has been over three weeks since i logged insurance claim and all i get is excuses from monitor SA With my insurance ,claiming they are waiting for documents from TFG .Can i just get all my insurance premium back because clearly they are *********** and do not take customer service serious.
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
19 Apr 2022, 11:07 Good day Lebohang
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply19 Apr 2022, 11:07
Official
Good day Lebohang
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
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Lebohang L's updateReviewer Update
20 Apr 2022, 11:05I was told someone will call me back but no one bothered to call me and it has been over 24 hours, When i called monitor SA ,I spoke to Lyzenne who was not even willing to help or even escalate my issue as i was promised yesterday, they are treating customers as if they are doing us a favor.I can't wait to close my account soon.
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Lebohang L's update20 Apr 2022, 11:05
Reviewer Update
I was told someone will call me back but no one bothered to call me and it has been over 24 hours, When i called monitor SA ,I spoke to Lyzenne who was not even willing to help or even escalate my issue as i was promised yesterday, they are treating customers as if they are doing us a favor.I can't wait to close my account soon.
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Lebohang L's updateReviewer Update
20 Apr 2022, 17:46Thank you,My issue is finally resolved and my claim is processed and got a voucher.
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Lebohang L's update20 Apr 2022, 17:46
Reviewer Update
Thank you,My issue is finally resolved and my claim is processed and got a voucher.