1 reviews | Active since Apr 2013
***** - Cloned Card
I am writing about my ordeal which occurred this evening at canal walk.
I will be posting this on both TFG and Mr.Price FB pages.
As this could've happened in either groups stores and it might happen to another customer.
I drove into Canal Walk 30 January 2019 (earlier this evening)
1st store I went to: I stepped into Due South Canal Walk to pay my account @18:51 (as per my slip) a guy by the name of Sbu Syepu assisted me in paying my account using my bank card.
2nd store I went to: I left and walked DIRECTLY to Mr.Price Home to which I paid my account there @18:57 (as per my slip) a lady by the name of Bongeka Msongo assisted me..... I walked around abit and left the store to sit down at a eatery............... BARING IN MIND THESE TWO STORES ARE THE ONLY STORES I USED MY BANK CARD AT!!!!!!!!
To my dismay I received a SMS ADVISING ME OF ********** ACTIVITY ON MY ACCOUNT @19:43 - a purchase of R7500 at The Fix (another TFG branded store) was made with a (MUST'VE BEEN) cloned bank card!!!!!!
So somewhere at either of your two stores in canal walk YOU HAVE someone cloning bank cards!!!!!!!
Gladly I placed a stop on my account and the lovely manager at The Fix assisted me by calling centre management and they looked on the CCTV footage....... The lovely canal walk centre management and the tactical canal walk police assisted in apprehending 1 of the guys (YES THERE WERE TWO MEN INVOLVED AND POSSIBLY MORE IF YOU INVESTIGATE YOIR STORES)
I will not let this go till all of them are found and apprehended!!!!!!!!
Please accept our sincere apologies for the delay in responding to your comment. Due to a technical problem we were unable to access the portal.
We are so sorry to hear about this and that is definitely not the kind of experience we aim to give our Customers!
The Store Manager has advised that feedback was provided regarding this and the issue was taken offline.
kind Regards
The Customer Support Team
Best regards,
Please accept our sincere apologies for the delay in responding to your comment. Due to a technical problem we were unable to access the portal.
We are so sorry to hear about this and that is definitely not the kind of experience we aim to give our Customers!
The Store Manager has advised that feedback was provided regarding this and the issue was taken offline.
kind Regards
The Customer Support Team
Best regards,
