***** and false collection steps

They deserve 1/4 star.

Terrible customer service. I made a payment online on the 25th of Feb 2022 sent proof to *** on the 25th at 1:32 am. I did not get any response set. I called the call center on the 2nd of March at 11:28 to trace the payment, I was told to mail it to *** I did. No one responded. U till today I got no response. To my surprised when I log in on my profile online they have charged me over R100 for collection fees, emails and interest for money sitting on their account. I have subsiquently sent another email to have this investigated I still have not received any response. Foschini is a ***** and making interest on people of false collection attempts and agents that don't care when one calls. I have them the below reference number numerous times no one seem to care