CP
CATHERINE P

1 reviews | Active since Jun 2017

11 May 2021, 14:57

*****

i had an account with JET store and closed my account last year. to close my account account was mission as i was send from one department to the next and was told i need to cancel the policies that were activated of which i did and the account was successfully closed and i received a paid up letter. to my surprise my account shows that i am in arrears with +-R1000.00 called and spoke to the lay called Sthembile shezi told me i have a Hollard insurance asked her to escalate my request for closure till to this day account is not closed yet again. i submitted email and no response. I am not sure who handles Jet account since the take over either TFG OR RCS. Can someone fix this mess as i am unable to buy a house dues to this.

0
Replies (1)
TFG
TFG's reply11 May 2021, 17:03
Official
 Good day Catherine  Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.  We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.  This matter will be addressed with the highest priority, your reference number will be sent to you shortly.  Warm regards TFG Customer Support Team