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To date my issue still hasn’t been resolved yet my statement still shows that my account was charged for E-Gift card which I never got to use till this day. Instead I was called by the area manager on 24 December telling me that there’s nothing they can do, this is a forensic department issue. That department has not contacted and when I call the customer centre I’m given the run around.

I purchased an E-Gift at Foschini Bethal on 26/12/2021 since I was told I cannot use my card to buy online since my account is still new. I tried to purchase from Foschini cosmetics online and received an email saying my order has been placed. After a week of no commute I called customer service for an update on my order, I was told by Lynn that my order was cancelled as payment was not made. I gave her my E-Gift card reference she then told me my E-Gift card was redeemed at the store on 27/12/2021 and that she would contact the store. The store manager called me on Friday saying she received an email from TFG saying that the gift card was not redeemed at the store. I then called CS again and was told they will look into it, I later received an email saying my E-Gift card has not been redeemed and I need to call CS for a new reference, I called them this morning and was told I cannot get a new reference as the Gift card was already redeemed, was transferred to Forensics who just hung up on me and sealift this is a CS issue. My account was charged for an E-Gift card I cannot use and no one is willing to assist at TFG. The service is horrible and ********** activities are occurring. I have a number of references yet no resolution