LS
Laverne S
1 reviews | Active since Nov 2017
08 Jan 2019, 10:23
*****
This is unacceptable. One pays the account and then you keep on send this SMS. An amount of R91.00 was paid on the 2 January 2019. What is your issues and why do I keep on getting this email below. Please provide feedback by COB today.....
The installment on the account your ONE2ONE contract is billed to has not been paid in full. Please inform the account holder to make the full payment immediately or your SIM will be soft-locked for outgoing usage.
Kind Regards
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
08 Jan 2019, 12:25Good day Laverne-da-silva,
Thank you for your comment and please accept our apologies for the inconvenience and frustration caused.
The details have been escalated to the Customer Services Department and the account has been corrected accordingly.
Thank you for contacting us regarding this.
Kind Regards
The Customer Support Team
Thank you for your comment and please accept our apologies for the inconvenience and frustration caused.
The details have been escalated to the Customer Services Department and the account has been corrected accordingly.
Thank you for contacting us regarding this.
Kind Regards
The Customer Support Team
Best regards,
TFG's reply08 Jan 2019, 12:25
Official
Good day Laverne-da-silva,
Thank you for your comment and please accept our apologies for the inconvenience and frustration caused.
The details have been escalated to the Customer Services Department and the account has been corrected accordingly.
Thank you for contacting us regarding this.
Kind Regards
The Customer Support Team
Thank you for your comment and please accept our apologies for the inconvenience and frustration caused.
The details have been escalated to the Customer Services Department and the account has been corrected accordingly.
Thank you for contacting us regarding this.
Kind Regards
The Customer Support Team
Best regards,
LS
Laverne S's updateReviewer Update
08 Jan 2019, 12:56Thanks But this is the second month the account needs to be corrected.
This is unacceptable please advise how we going to fix this because I am getting this sms every month now after a payment has been made.
What are you trying?
Regards
LS
Laverne S's update08 Jan 2019, 12:56
Reviewer Update
Thanks But this is the second month the account needs to be corrected.
This is unacceptable please advise how we going to fix this because I am getting this sms every month now after a payment has been made.
What are you trying?
Regards