1 reviews | Active since Apr 2021
Foschini TFG Cresta - Big ***** going down
I have been a client with Foschini TFG for many years. I do have a great credit record with them, make sure to make all installments on time. However due to the current economic situation that most of us are in i have made approx. twice in many years a late payment. Then get charged for sms's, phone calls etc.. basically, being punished, I am extremely disappointed in the TFG Group as there were purchases made without me being in the store on that day. i went to SAPS and do a sworn affidavit also it was many hours of sitting and preparing my complaints as it was discovered by chance as i had a query w.r.t my purchase of English Blazer. The whole investigation from TFG side took approx not even an hour and i was informed too much time have passed as per their terms & condition. Geewiz this is totally unaccepted as my card are being used to do purchases and it must be by one of their own personnel and it just gets left at that. So i hereby worn the general public to be extremely careful when doing a purchase i am of the opinion they the staff and especially at Foschini Cresta have a devise to skim your card to get the details and they can then at their own leisure do purchases on your account. Lastly i bought a pair of Solomon running shoes, it was some time back and the shoes being so expensive i would only wear them at certain times, the Solomons are still brand new and have cracked open on top, one can even see the soles they have been barely worn. Here i would advise people to rather not go for these expensive shoes as TFG just revise to take them back or exchange them. I hope my advice would help the general public. Be careful at Foschini Cresta and don't by Solomons from Total Sports Cresta, they are just not worth the purchase. Regards, Danie Nell
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
