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GeeGee G
1 reviews | Active since Jun 2019
20 Nov 2020, 13:58
Foschini online nonsense admin
I wasted my airtime by calling TFG 3 times so that they can update my cellphone number, email and OTP. I got all of their system generated questions correctly. I was informed that I should try online shopping after 30 minutes, I waited for hours when I tried logging in OTP was going to old information. I checked my old email even this morning no OTP, I would have been able to use the cell option but it was showing old cell phone number. Wasted airtime trying to give the up to date information, correct this
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Replies (3)
TFG's replyOfficial
20 Nov 2020, 16:43Dear Grace Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply20 Nov 2020, 16:43
Official
Dear Grace Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
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GeeGee G's updateReviewer Update
23 Nov 2020, 15:53I was waiting for you to call. I have checked by trying to reset my login details and I am still experiencing the same problem. I am really thinking of closing my account because I seldom use it anyway.
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GeeGee G's update23 Nov 2020, 15:53
Reviewer Update
I was waiting for you to call. I have checked by trying to reset my login details and I am still experiencing the same problem. I am really thinking of closing my account because I seldom use it anyway.
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GeeGee G's updateReviewer Update
04 Dec 2020, 10:14You keep asking me for an order number, meaning you have not paid attention. I was changing details with you call center so that I can change login details to do an online purchase. You have my details you should be able to check on my profile the last 3 call attempts I made and what was my request, you also have not done that. STOP ASKING ME FOR AN ORDER NUMBER, GO BACK TO THE QUERY AND READ WHAT MY PROBLEM IS
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GeeGee G's update04 Dec 2020, 10:14
Reviewer Update
You keep asking me for an order number, meaning you have not paid attention. I was changing details with you call center so that I can change login details to do an online purchase. You have my details you should be able to check on my profile the last 3 call attempts I made and what was my request, you also have not done that. STOP ASKING ME FOR AN ORDER NUMBER, GO BACK TO THE QUERY AND READ WHAT MY PROBLEM IS