Foschini Online

I made a purchase online on the 30th of July, part of the order was delivered and the other part was not delivered re P***. I made follow up calls and on the 3rd attempt I was told I was going to get a refund as the courier mixed up the order, to this day I have not received my refund which was supposed to be processed within 72hours and its been over a week now since the 72 hours passed. I wasted so much time and airtime to follow up on this order, I even sent an email and went in store to follow up but to no avail.