Foschini Group Missing the concept of Online Shopping and Exchanges

<p>I've shopped online on numerous occasions...it makes life less complicated as one does not have to go to a mall and find parking...fit on items and stand in long ques. I've had a TFG account for a while although I rarely use it. I received an email on the 09/09/2016 that TFG is having a one day only sale...25% off and thought I've never shopped at TFG online and there were some items on sale I was interested in...I have an account so why not.</p> <p> </p> <p>I purchased a gown S/M (I generally shop small so I thought it will fit) however to my surprise it did not. I later went to an @home store to fit on a bigger size which fitted much better. I asked if I could exchange in store an item purchased online and I was told I could however I would be credited for the online purchase and charged the store price for the gown (almost R 200 more).</p> <p>I immediately called the TFG online shopping call centre and asked if I could please return my gown for a bigger size and they said yes however I will be credited for the sale item and would have to purchase the gown at the rate on the day (also almost R 200 more)</p> <p>I have no use for a smaller gown and told the operator to please collect and credit my account. The gown was collected 7 days ago and I still have not been credited although when I call they say they have the gown in their possession. </p> <p>I logged a complaint on the TFG website 9 days ago questoning TFG policy on exchanges...surely if one purchases a clothing item online one cannot fit on the item and therefore an exchange for a bigger size at the same purchase price should apply? One is even more rushed if its a one day sale...</p> <p> </p> <p>Well done Foschini...all I received from my online complaint is a reference number...even after numerous emails requesting a reply, they just ignore.</p> <p>This is the last time I purchase online from them...and as soon as my account is settled, I will be closing my account.</p>