MN
Mfanumpela N

1 reviews | Active since Oct 2019

05 Nov 2020, 15:04

Foschini group insurance is a *****

This is a useless company i submitted my jewellery insurance claim five months ago and i am still waiting for their respond i have been paying this insurance for over four years now i have to claim i am not getting assistance , when calling their claim department you get a voice note telling me that " the mail box is full goodbye" i dont know what kind of a nonsense company is this. The is no custormer service here but when they are selling you product they will be calling you 3 to 5 times a day i guess thats all what they use their phone for

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Replies (1)
TFG
TFG's reply05 Nov 2020, 16:45
Official
Dear Mfanumpela  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team