foschini , fedex , on the dot couriers

I have had the worst on line shopping experience in my life , i placed an order with foschini on the 20 of November it is now the 29 th of November , foschini, fed ex and on the dot couriers do not know where the parcel is , how do you not know where a parcel is if the aim of your company is to keep track of the parcel so it gets to its destination. The frustrating part is that i am stuck in limbo because no one can give me an answer a little bit of honesty goes along way , all i get told is they will call me back with an update which no one does and i call back in and there is no answer.no update foschini is waiting for an update from fed ex , fed ex is waiting for an update from on the dot couriers , i dont know if people think customers are uneducated. this is sad this experience makes me want to close my account with foschini. Please i do not want anyone from tgf to call me back on this review i haven't received a transparent answer i doubt they will give me one on this review . this is honestly worse than buying from wish or ebay and they are international so can expect your parcel to not show up half the time.