TM
Thobeka M
1 reviews | Active since Apr 2023
03 Apr 2023, 17:56
Foschini Clearwater (Tfg)
I bought 2 Collette bags online and they delivered a damaged bag with skretches and dust and then delivered a wrong bag on the second one. When I returned the bags at foschini Clearwater mall they credited my card using two transactions, it's been two weeks and I'm still waiting for my R1, 000.00. I went to the branch and called and they are giving me a run around. The service is horrible, they make it feel like it's your fault they delivered the wrong items and that their product is damaged.
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Replies (2)
TFG's replyOfficial
03 Apr 2023, 19:55Good day Thobeka
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply03 Apr 2023, 19:55
Official
Good day Thobeka
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TM
Thobeka M's updateReviewer Update
04 Apr 2023, 12:51 Good day
Can someone explain to me how is it possible for the store to take three weeks to refund me my money? Today its tuesday of the third week and when I call the store, now the person who was helping me yesterday is not in and your stuff chat to one another while they have me on the phone, THERE'S NO RESPECT AND NO SENSE OF AGENCY. I want my money back
Can someone explain to me how is it possible for the store to take three weeks to refund me my money? Today its tuesday of the third week and when I call the store, now the person who was helping me yesterday is not in and your stuff chat to one another while they have me on the phone, THERE'S NO RESPECT AND NO SENSE OF AGENCY. I want my money back
TM
Thobeka M's update04 Apr 2023, 12:51
Reviewer Update
Good day
Can someone explain to me how is it possible for the store to take three weeks to refund me my money? Today its tuesday of the third week and when I call the store, now the person who was helping me yesterday is not in and your stuff chat to one another while they have me on the phone, THERE'S NO RESPECT AND NO SENSE OF AGENCY. I want my money back
Can someone explain to me how is it possible for the store to take three weeks to refund me my money? Today its tuesday of the third week and when I call the store, now the person who was helping me yesterday is not in and your stuff chat to one another while they have me on the phone, THERE'S NO RESPECT AND NO SENSE OF AGENCY. I want my money back