Foschini Canalwalk Staff DOES NOT ANSWER PHONE

I have been trying to get hold of the Canalwalk's branch since this morning and there seems to be no answer. I am highly annoyed because I am not sure if no one hears the phone ringing. It is the correct phone number because it rings and its the number center management has given me. After trying to get hold of them Finally at 12:30 they decide to answer the phone. I asked them in a nice tone if they had troubles with the phone, the lady responded No how can I help you.. she didnt seem to be concerned since i could not get hold of anyone from this morning already, anyway i then asked her to transfer me to the Clineque department she said she will go call them for me. I waited very long for someone and that person was not the correct person. That lady then told me she will go get the correct person for me. I told her I waited long now please I dont have a lot of airtime. When I finally got the correct person the phone was put off. I then tried calling again and again and No one picked up again. I am very disappointed in the way the staff is. It was just pathetic, I have worked in retail most of my life and i know how it is....My problem is that the staff does not seem to be interested. I can understand if it was a problem with the phone then the staff member can assure me as the customer that they are having trouble with the phones can I please be patient. That is what customer service is. I dont think it was fair to me. Poor Job Foschini Canalwalk. I am not a happy customer. TFG-The Foschini Group