Financial application declined due to TFG incorrectly flagging me

I was recently declined on an application due to the TFG flagging my account. I am a customer that has paid more than double my installment almost every month and also received multiple payment breaks from TFG. The one incident that I was flagged for was due to an error on TFG where I had made an online payment (Again, more than double my installment) but my payment was not allocated to my account! I had mailed TFG and got little to no assistance and eventually was assisted a month later! I am really disappointed that I now sit in a predicament for a technical issue on their accounts side! The impact that such a small incident like this resulted in a huge upset for me. I will be paying off and closing my sportscene account today and I will never support or recommend the TFG!!