Ficticious Interest by The Foschini Group - ***********, Lack of TCF and Customer Etiquette

TFG seems to be in the business of manufacturing non-existent interest amounts that none of their customer service staff or even managers can re-create or even produce.

I have been charged an exorbitant amount of interest on an account payment that was a mere 23 days late. They claim that the interest is based on a rate of 20% per day - which is plain ludicrous. I spoke to 4 different people (Nosihpiwo, who was completely rude and ***********), Liesel couldn't don't have the decency to return my call when my call ended, a manager who promised to email me the calculation who has since disappeared. I have never encountered such incompetence when dealing with people who are supposed to be trained on customer service and finance related queries from a registered credit provider.

I emailed their FAIS complaints mailbox which has not responded to my email - when you call them they are very quick to pass the buck onto someone else.

I absolutely hate their service! This will be the very last time I ever do business with them.