Fed up customer

I had the worst experience with TFG online services. Firstly i bought a bag online. My bag was then cancelled and I was never refunded for the cancellation they made. After several calls and being laughed at over the phone I was assisted. Their customer service agents are pathetic. They need training on how to work with their customers. Secondly clothing that needed to be to delivered this week. One item is still being processed and it is almost the second week. Lastly, my account card was blocked I phoned to ask why and I was advised to send my bank statement. I did and up until today I never received a response and card is still blocked.

Pathetic.