RS
R33 S33
1 reviews | Active since Nov 2015
21 Sept 2021, 09:34
Faulty Hisense E30 phone bought from Jet Stores in Southgate
I Purchased a phone from your Jet store in Southgate in 2020, the phone has been faulty since purchasing it. I have been back and forth from the Jet store, whereby they take the phone in, send it for repairs and then call me to say the phone has been fixed only to find that the phone is still faulty with the same fault.
The warranty on the phone is almost up and the phone is still not working, I took the phone in a month ago and received it yesterday 20/09/2021 and they assured me that the phone is now fixed and the phone is still faulty.
Someone call me and please assist me in fixing this problem
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
21 Sept 2021, 12:44Good day We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply21 Sept 2021, 12:44
Official
Good day We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
RS
R33 S33's updateReviewer Update
18 Oct 2021, 13:58Good Day
Kindly note that Brian Phakathi resolved this query for me in a way that is professional and of the utmost courtesy. Thank you so much for my issue has been resolved.
Regards
Kindly note that Brian Phakathi resolved this query for me in a way that is professional and of the utmost courtesy. Thank you so much for my issue has been resolved.
Regards
RS
R33 S33's update18 Oct 2021, 13:58
Reviewer Update
Good Day
Kindly note that Brian Phakathi resolved this query for me in a way that is professional and of the utmost courtesy. Thank you so much for my issue has been resolved.
Regards
Kindly note that Brian Phakathi resolved this query for me in a way that is professional and of the utmost courtesy. Thank you so much for my issue has been resolved.
Regards