cK
cindy K

1 reviews | Active since Apr 2011

11 Jun 2021, 09:00

False/********** adverti*****t

The only people that have been helpful in this matter with their very limited resources are the personnel from Clearwater mall and the Instagram people,the rest....a circus. Tfg advises goods that have been coming soon since January till to date,it is soon. Even logging a call,it gets closed without a resolution. Tfg advertised a phone at a certain price and now they want to sell it at different price on top of false advertising this product for almost 6months. This is pure **********. I've been waiting 3 weeks for a response,I'm being send here and there. Matthew was to escalate my call to the marketing personnel,he closed a call and NOONE called,SMS or even email. If you want to be ****** go to TFG the **********!

0
Replies (3)
TFG
TFG's reply11 Jun 2021, 09:49
Official
Dear Cindy 

Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. 

We would be happy to escalate this matter - Kindly confirm the TFG store you are referring to in order for us to address this matter. 

Warm regards TFG Customer Support Team

Best regards,

cK
cindy K's update11 Jun 2021, 19:18
Reviewer Update
Maybe if you can just check the history on my account and complain you will understand and get all this. Why are you asking for a store. This has got nothing to do with the store but false adverti*****t that now the personnel at the store have to suck information from their thumbs. They did nothing wrong. Your Marketing people messed up high time. Foschini Clearwater
TFG
TFG's reply15 Jun 2021, 09:15
Official
Dear Cindy  We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.  Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team

Best regards,