False advertising intention.
False advertising intention. I got a mail from the TFG group to buy 2 jeans and get 50% off the second one. I went online and placed an order for 2 jeans not realizing it is 1 from Foshini and 1 from donna. When i inquired why i never got my discount i was told that the 2 was bought from different stores. My question is how is this possible if it is the same group and TFG sent the original mail. My intention was also not to buy from different stores but rether to get something that fits and benefit from the special deal
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TFG's replyOfficial
18 Sept 2019, 15:15Good day Anneke Neethling
We confirm that we have escalated your complaint to our E-commerce team for urgent assistance.
Your reference number for this escalation is RM199762.
Kind regards
The Customer Support Team
We confirm that we have escalated your complaint to our E-commerce team for urgent assistance.
Your reference number for this escalation is RM199762.
Kind regards
The Customer Support Team
Best regards,
TFG's reply18 Sept 2019, 15:15
Official
Good day Anneke Neethling
We confirm that we have escalated your complaint to our E-commerce team for urgent assistance.
Your reference number for this escalation is RM199762.
Kind regards
The Customer Support Team
We confirm that we have escalated your complaint to our E-commerce team for urgent assistance.
Your reference number for this escalation is RM199762.
Kind regards
The Customer Support Team
Best regards,