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Ronald W

1 reviews | Active since Jul 2018

29 Apr 2019, 08:41

False advertising and marketing

False advertising and marketing. Advertised a Acer A315 i3 but got a Acer A315-32 Intel Celderon. Called the call center twice spoke to a Istelle and Cameron and a Ameer Fisher ( manager ), no one can give an answer as to what they going to do to rectify the issue. Then I am told it was a marketing error ect and get an run around as to whose fault it is instead of resolving my issue. It is very simple I want what was advised and what I bought as per my order and invoice. All my paperwork states Acer A315 i3. Once I called the call center the 1st time the advert was removed immediately so there is no proof, luckily I printed the online advert out when I ordered the item for my records. Now when I call Mr Fisher is not in and his superior ( Miss Misham ) is also not at her desk and nobody can tell me when she will be at her desk. It is shocking how a huge corporate company like this can not make a decision as to how to resolve the clients issue but they are quick to take your money.

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Replies (1)
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Ronald W's update03 May 2019, 14:21
Reviewer Update
Really this is a copy and paste message. Get some brains and reply properly to a clients complaint.