False advertising and bad product

Hi

I bought a Huawei Y5 from Hi mobile in Canal Walk.

I bought it because it was a reasonable price and it had dual SIM advertised on display. I discovered a few days later when I wanted to purchase a second SIM for the phone I discovered that it only takes 1 sim despite what was advertised.

So upon calling the store was told that no its a single sim phone and they didn't seem to be bothered by the fact that they had false advertising. It was now past the 7 days and I couldn't return it for a full refund I was told.

Now a few weeks later the phone is overheating and the battery just suddenly dies. I have the product for less than a month and am told I need a repair. It is so much dissapointment I have had with this.

All I want is to give the phone back for a full refund I have been misslead and now have issues with the phone, I dont trust this brand anymore and am really unhappy that I am paying off something that I no longer want due to the issues I am having.

Please email or call me. You should have my details on your system as I bought this on my account.

Zena Ford