1 reviews | Active since Nov 2016

17 Jan 2017, 14:38

FALSE ADVERTISING

<p>So this is what happerned. On the 13.01.2017 we were browsing the Foshini website for fragrance specials. To our suprise there was huge discount on DKNY ladies perfume. So in our lunchtime we went to Foshini East Rand Mall to buy this special. Just to be informed that the prices on your website is not correct. Well why is it on there then, after showing it to staff and the branch manager Maureen she phone the area manager Justin. Who then informed me that this was only for online purchases. After I told them that no where on the website does it state for online purchases only, but i listened to him and he suggested I make this purchase online. Just to come back to the office to find that all off a sudden the perfume has been removed from the site comepletly...Oops. I have screens shots of this and I will take this further if I do not get any response from Foshini. I called the store just so that the manager can give me a bogus number for the area manager. Shame on you...I have been a very regular client with Foshini and after this I would love to know how else do the BS the public... So I am waiting...</p>

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Replies (1)
TFG
TFG's reply17 Jan 2017, 16:45
Official

Good day Anita-meyer,

Thank you for your comment.

We have escalated your concern to the E-commerce Department and a senior will be in contact with you soon.

Thank you for contacting us regarding your experience.

Kind regards

The Customer Support Team