TJ
Thando J
1 reviews | Active since Jul 2023
02 Jul 2023, 19:50
False advertising
I am so disappointed at TFG. They advertise items and when you purchase them all excited and waiting for delivery, you get notifications that the orders have been cancelled as they don't have the items. Why advertise what you don't have? Below are examples from July 2023 orders. Example Order B***-01 cancelled B***-01 cancelled B***-01 cancelled This is false advertising as I ended up buying other stuff to add to my order but the actual items that I wanted, TFG doesn't have. Not right guys, totally unacceptable.
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TFG's replyOfficial
03 Jul 2023, 09:32 Good day Thando
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply03 Jul 2023, 09:32
Official
Good day Thando
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team