CP
Cindy P
1 reviews | Active since Dec 2021
09 Dec 2021, 08:50
False advertising
Very unhappy with TFG service. I order Volkano Impluse bluetooth headphone to the value R249 .95 and after struggling to purchase the order for 30 mins it finally when through. I phoned the call centre and they confirmed that the order is a online product and unable to source the product from the retail shops. The order was cancelled by TFG.
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TFG's replyOfficial
09 Dec 2021, 16:29Good day Cindy Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply09 Dec 2021, 16:29
Official
Good day Cindy Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team