RN
Rachel N
1 reviews | Active since Jan 2019
01 Jun 2021, 14:35
False advertising
On the 30th of April I bought 2 jackets on line and I was supposed to receive a discount of R200 each , to my surprise I was billed for the original price without the discount. On the 3rd of May I called customer care to bring it to this to their attention and I was promised to get feedback. I called them 3 times after that with no resolution to the matter. Case no is CS-315477
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
01 Jun 2021, 14:52 Good day Rachel Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply01 Jun 2021, 14:52
Official
Good day Rachel Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team