FAILURE TO SHUTDOWN A *****ULENT CASE THAT COULD HAVE BEEN PREVENTED USING MY PERSONAL INFORMATION *****ULENT

On the 4th of November 2024 just before 6pm, I received a call from the TFG group *****/ forensic department, the lady asked me a few questions, she, however the highlight of the matter was when she asked me if I had opened an American Swiss account or If I was aware of the account (paraphrasing, it is over a month). I explained that no, I already have an account with TFG through Sportscene, that had been opened around 2016. The lady explained that on the day, an American Swiss account had been opened online that very morning, cards issued that day, and purchases were made. Now, as we are talking, she asked where I was, I told her I live in Woodmead and nowhere close to Kwagga, she then said, hold on let me communicate with the store to find out if the client at the sportscene store in kwagga that was purchasing in my name were still in the store, conveniently so, they had left already

I fail to understand the following: 1. when an account is opened online and verified on the same day with an ID that is an already existing client, are there no due diligence checks done? especially if the information is completely changed?

2. I have had to replace my Sportscene card once before years back, and the process was tedious, I had to be in the store, with my physical ID and talk to whomever over the phone while the instore staff assisted with the process. 2.1 Now for a completely new account, how did these people manage to be granted a card of this new account if they are not me? Note - I have NEVER lost an ID and never received any notifications while the account was being opened, instead only after your careless departments could send SMSs of subscriptions and installments. I digress This then makes it obvious that it must have been an inside job, because KYC And client verification in store is done by staff, RIGHT? (I would appreciate an answer to this)

Now I was told what to do, fill a form, do an affidavit and send it through to forensic department. And that the process will take up to 6 weeks approximately.

11th Nov 2024 I received an email for receipt of docs and that I will receive a call from the ***** analyst - THAT NEVER HAPPENED

22nd Nov 2024 I sent an email regarding requesting that my ITC not be affected, They responded on the same day, saying all will be rectified once the investigation is completed

3rd Dec 2024 I sent another email request for an update

5th Dec 2024 I received an SMS saying the case is being investigated and should be finalized within 24/48 hours, and that a letter of confirmation will be sent.

It is currently the 19th Dec 2024 I have not received any communication or later, that said SLA has long past My Sportscene account has been BLOCKED, after I made a purchase at Total sport Sandton city mall. I was never informed of the block, instead I had to be embarrassed when I had to try to use the account at GSTAR Sandton city, that I cannot use the account.

I am unable to retrieve statements on the BASH site, I am not getting any communication from your ***** department, AFTER YOU TFG DECIDED TO COMPROMISE MY CREDIT, MY INFORMATION VIA YOUR STAFF.

If you wanted me to close this account, you should have informed me. The brand has an undesirable reputation regarding your accounts and interests, and subscriptions that are added on with no consent, you continue to live up to your poor standards even when you're in a position to rectify.

I expect a detailed response regarding this *****ulent allowance of use of my information, reason why my long-standing account was blocked.