LM
Lerato M
1 reviews | Active since Jul 2021
07 Jul 2021, 10:44
Failure to refund by TFG
On the 17th May I ordered a hat in one of the stores The Fix online. On the 27th May I phoned to enquire about the order and I was told that the hat is out of stock and I will be refunded.I have been doing follow ups since then yet no refund has been made. The store doesn't even update me about how far are they,i have to call every time. I'm really disappointed and still want my money
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TFG's replyOfficial
07 Jul 2021, 11:29Dear Lerato Monoko Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply07 Jul 2021, 11:29
Official
Dear Lerato Monoko Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team