1 reviews | Active since Nov 2016
Failure to live up to the so called best service
<p>It is amazing that TFG was quick to reply and contact me when i posted my rewiew mean while it was just a stunt to calm the situation down as if they were going to fix the problem let alone try.It has been over 32hours and a person wonders what is the meaning of escalating urgently and reverting with feedback soon ,no update non what so ever. I suggest this company invests in extensive customer service training from senior management, lawyers to the lowest ranking staff member, if all of them are unable to keep customers updated about issues. I think this year TFG can take worse customer service award!</p>
Good day 84-Dtshego,
Thank you for your comment.
As per our telephonic discussion and e-mail communication we have informed you that the details have been sent to the external company requesting for the information to be sent to your e-mail address.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Good day 84-Dtshego,
Thank you for your comment.
As per our telephonic discussion and e-mail communication we have informed you that the details have been sent to the external company requesting for the information to be sent to your e-mail address.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
In the first place had Foschini group informed me that I need to pay at the lawyers I would have done exactly that . On top if that your system did not reject the payment or at least red flag it to say I cannot pay at the store but I need to get in contact with this external company. I have offered this external company of yours twice already to directly make another payment directly to them but they declined that option for what good reason I do not know because later you could refund me the first payment. What is this exaclty ? Can Foschini group and your external company stop playing God with my future because i also have commitments. It will be a full month on Sunday of this back and forth ad if im dealing with a small cooperation, really you are massive and I don't expect such from TFG
In the first place had Foschini group informed me that I need to pay at the lawyers I would have done exactly that . On top if that your system did not reject the payment or at least red flag it to say I cannot pay at the store but I need to get in contact with this external company. I have offered this external company of yours twice already to directly make another payment directly to them but they declined that option for what good reason I do not know because later you could refund me the first payment. What is this exaclty ? Can Foschini group and your external company stop playing God with my future because i also have commitments. It will be a full month on Sunday of this back and forth ad if im dealing with a small cooperation, really you are massive and I don't expect such from TFG
Good day 84-Dtshego,
Thank you for your comment.
As discussed telephonically, we are liaising with the attorneys regarding the pay over and will revert with feedback soon.
Thank you for contacting us in this regard.
Regards
The Customer Support Team
Good day 84-Dtshego,
Thank you for your comment.
As discussed telephonically, we are liaising with the attorneys regarding the pay over and will revert with feedback soon.
Thank you for contacting us in this regard.
Regards
The Customer Support Team