PM
Prinolin M
1 reviews | Active since Dec 2019
17 Dec 2019, 11:51
Failure to deliver
Good day
I have placed an order online for the purchase of a fit bit on 01.12.2019, I was to accept delivery for the device 03.12.2019, I have contact the customer service department numerous, I also requested to speak to a manager but none unavailed themselves to me, I have yet to receive feedback relating to this issue. My contact details are as follows :***
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Replies (2)
TFG's replyOfficial
18 Dec 2019, 10:58Dear Prinolin Manivasen
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
TFG's reply18 Dec 2019, 10:58
Official
Dear Prinolin Manivasen
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
PM
Prinolin M's updateReviewer Update
15 Jan 2020, 09:59I trust you are well, I have contacted your contact center on multiple occasions, on each interaction every agent advises me that they will call me back but they never do so. I had spoken to a Team Leader who goes by the name of Ameer. The item that I had purchased on Cyber Monday was refunded to me due to no availability of stock yet I have seen the same item on your other online platforms, I was assured I would receive a voucher and given the opportunity to buy this item at the price I had initially purchased it by Ameer. I have yet to receive any feedback with regards to this issue. Kindly provide me feedback as to how to resolve this matter.
PM
Prinolin M's update15 Jan 2020, 09:59
Reviewer Update
I trust you are well, I have contacted your contact center on multiple occasions, on each interaction every agent advises me that they will call me back but they never do so. I had spoken to a Team Leader who goes by the name of Ameer. The item that I had purchased on Cyber Monday was refunded to me due to no availability of stock yet I have seen the same item on your other online platforms, I was assured I would receive a voucher and given the opportunity to buy this item at the price I had initially purchased it by Ameer. I have yet to receive any feedback with regards to this issue. Kindly provide me feedback as to how to resolve this matter.