AB
Alvin B
1 reviews | Active since Aug 2011
09 Dec 2021, 19:08
Failure to deliver an online purchased product.
On the 25th November 2021, I made an online purchase. On the website it stated that delivery should take between 3-5 days. I opted to pick it up from Fabiani at Irene Village Mall. To my surprise, when I got there my parcel wasn’t there. To date I have not received any form of communication from the shop. This is totally unacceptable,I paid in full and I expect my delivery to be effected or refund me my money.
I will never buy anything online from TFG webpage. This kind of conduct is appalling!
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
10 Dec 2021, 16:00Good day Alvin
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply10 Dec 2021, 16:00
Official
Good day Alvin
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team