CB
Chantelle B
1 reviews | Active since Nov 2012
23 Jul 2021, 08:51
Failure to collect returned goods
I ordered clothes online. I arranged for collection of my returned goods on 28 June 2021. I received an email asking for the collection address which I duly provided (residential address). After various queries the courier showed up at my work address on 20 July 2021, but I was not in office that day. He said he would return the next day. It's Friday and still no one has collected the returned goods.
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TFG's replyOfficial
23 Jul 2021, 15:50Dear Chantelle Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply23 Jul 2021, 15:50
Official
Dear Chantelle Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
CB
Chantelle B's updateReviewer Update
11 Aug 2021, 15:03It has now been 42 days since I logged a request to collect my returned goods and still no collection has taken place. I have to pay a monthly installment on goods I am returning. Is this your way of getting money out of people?
CB
Chantelle B's update11 Aug 2021, 15:03
Reviewer Update
It has now been 42 days since I logged a request to collect my returned goods and still no collection has taken place. I have to pay a monthly installment on goods I am returning. Is this your way of getting money out of people?