Failing to Track my Payment

Do you understand you guys have still been unable to track a payment i made on the 4th November. I have sent numerous emails and no one hasn't gotten back to my. So why on earth would I continue making payment? i have emailed the proof of payment thousands of time to customer services, electronic payments directly to pearl and Amir, and Pearl who is supposed to be a Team Leader but they never got back to me. Honestly why must I bother paying again..... I'm beyond ****ed..... I've honestly had it with your level of incompetence. How do you create an online payment option that you're unable to track though. I've spent so much airtime speaking to your consultants, there's no way i will pay for the interest for your incompetence.