FAILING TO EDUCATE AND INFORM CUSTOMERS

I am extremely disappointed in TFG .After reading the terms and conditions on their website, I purchased hair and was not happy with the quality of the hair and decided to return it. I called their customer care and the consultants hung up on me 3 times and I had to call back and ask to speak to a supervisor only to be told that I cant return the hair as it falls under the same category as underwear but its not stated on the website. The website states as follows

'For hygiene reasons we do not accept return of underwear, toiletries, cosmetics, perishable foodstuffs, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of personalised, resized, engraved, repaired or updated goods' nowhere does it say anything about hair.