mB
michaela B
1 reviews | Active since Feb 2015
15 Oct 2019, 15:22
FAILING TO CANCEL MY ONE2ONE CONTRACT
Over a year ago I took out a one2one contract for R89 per month which is linked to my Sportscene account and the amount is added to my monthly installment. I sent 3 emails to the TFG customer care as well as the one2one customer service department to have this cancelled but NO LUCK! I sent messaged via social media as well, still nothing but they are quick to send me an email when I short pay R89! I DO NOT WANT THE CONTRACT ANYMORE! Why is it so hard to cancel this added service????
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TFG's replyOfficial
16 Oct 2019, 08:56Good day Michaela
We confirm that we have escalated your complaint to our One2One department for urgent assistance.
Your reference number for this escalation is RM203602.
Kind regards
The Customer Support Team
We confirm that we have escalated your complaint to our One2One department for urgent assistance.
Your reference number for this escalation is RM203602.
Kind regards
The Customer Support Team
TFG's reply16 Oct 2019, 08:56
Official
Good day Michaela
We confirm that we have escalated your complaint to our One2One department for urgent assistance.
Your reference number for this escalation is RM203602.
Kind regards
The Customer Support Team
We confirm that we have escalated your complaint to our One2One department for urgent assistance.
Your reference number for this escalation is RM203602.
Kind regards
The Customer Support Team