Extremely unprofessional bad service at TFG

On the 04th of December, my wife and I decided to open a TFG account. Same day we received an sms that the account is approved. We also received an sms to send documents which we did. We received an acknowledgement sms for the documents. Three weeks later on the 18th of December we decided to go to Markham Sammy marks square in Pretoria because we were not hearing the way forward about our application.

The guys at Markham told us the application is declined. When we told them but we got a message of approval they said we must send documents to " forensics". When we requested a link to send documents the guy said he wants hard copies. When we requested to see the manager they pointed at each other. We had to walk the town looking for a place to print documents. When we requested to log a complaint they refused to assist us. To cut a long story short we ended up not helped and my wife and I decided not to continue with the account application. We thought we should share this story.