EXTREMELY UNHAPPY WITH TFG ONLINE DELIVERY SERVICE

I placed an order for two pairs of shoes on 27/11/2020. I have waited patiently for the delivery that was indicated as dispatched to courier on 01/12/2020 (the email stated that the order will arrive in the next 5 Days). When I phoned in this afternoon to your call center I am being told that the order is from Centurion, and was handed over to the courier... What courier is that that takes over a week to deliver items from centurion to Joburg??? What nonsense is that?? as bigger online stores are able to fulfill orders within an acceptable timeframe from anywhere in South Africa. I even offered to pick up my delivery from the courier or wherever it's at...but your consultant Shaleen sort of had a malfunction...she cannot even tell me where it is located and at which courier has my parcel, surely you should be able to do that. It is disappointing and shows a lack of professionalism from TFG.