CH
Chane H
1 reviews | Active since Jun 2020
22 May 2021, 11:53
Extremely slow in Delivering
Poor customer Service I am still waiting for my Order It states it will be delivered monday but it hasn't even been handed over to the Courier
Yet my other order i placed on the 20th has been handed to courier.
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TFG's replyOfficial
23 May 2021, 11:07 Good day Chane Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply23 May 2021, 11:07
Official
Good day Chane Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team