Extreme worse customer service

I am at the Jet Brunch in Pmb.. all the agents are more focused on driving new accounts, replacements are ignored.

Agent i spoke is Male by the name of Mpilo, and who said only Nombu can assist us, yet the same Nombu heard about our query, and not even a head gesture sign to say, I am aware and i will assist.

She later walks away for over 6 minutes after we have been waiting from 10:27, at the time she came back, it was 10:50, still no assistance..

Your branch has over 8 people dealing with accounts, no one is trained to replace a card, except the Nombu, who seems to be overly swamped or overwhelmed.

Time of the second enquiry is 11:00, and this point Mpilo state that Nombu is also manager on duty... 35 minutes later still not assistance..

Overall the stay in the store was 1 hour if not more...

My concern that i will note on Hellopeter, is with all the 8 people opening new accouts, how will they help the same customers if they lost their cards.. since all of them, can not do or not trained for replacement