Exploit customers with hidden charges!

I am extremely disappointed with my recent experience with TFG. After confirming with their customer service and checking my statement through the TFG WhatsApp service, I was told that my outstanding balance was R8,847.22. I made the full payment around 1:30 PM the same day and immediately sent the proof of payment via email. I even called after payment to deactivate the account, I was told to wait for 24-72 hour for the payment to reflect on the system.

To my surprise, when I checked my account 2 days later, I noticed an outstanding balance of R22.80. After following up, I was told that this amount was charged for a call I received from credit control for reminding me to pay, I received this call four hours after I had already made the payment and I told the lady that I made a full payment.

This additional balance is completely unacceptable especially since I took the initiative to call them before and after making payment. Who paid for my airtime to call them? Are they going to refund me the airtime I used to inquire about my balance and account clearance?

This is ridiculous, unfair, and completely unacceptable! Stop exploiting customers with hidden charges!

Could you clear this balance, as I believe I have paid the full amount owed?