MJ
Mark J
1 reviews | Active since May 2016
19 Sept 2022, 13:19
Expired Gift Card
Hi, im very disappointed. I had 2 gift cards, Value : R2800 & R500. I was told they expired and i can not use this voucher. The issue is R3300 is alot of money. Why cant management re activate this cards. This is my money. I cn not just lose R3300.
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Replies (2)0
Replies (2)
TFG's replyOfficial
19 Sept 2022, 16:31Dear Mark
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
TFG's reply19 Sept 2022, 16:31
Official
Dear Mark
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
MJ
Mark J's updateReviewer Update
20 Sept 2022, 11:44Below is the exact response i got: this has to be the worst customer service team ever.
Gift cards expire in 3 years since the date of purchase. Please refer to the TFG terms and conditions.
Gift cards expire in 3 years since the date of purchase. Please refer to the TFG terms and conditions.
MJ
Mark J's update20 Sept 2022, 11:44
Reviewer Update
Below is the exact response i got: this has to be the worst customer service team ever.
Gift cards expire in 3 years since the date of purchase. Please refer to the TFG terms and conditions.
Gift cards expire in 3 years since the date of purchase. Please refer to the TFG terms and conditions.