EXPENCIVE ERROR - REFUSAL TO CORRECT -
So I have a dispute on my account - regarding TFG doubling the balance and then doubling it again. I tried to be nice and worked with someone who sent me the recon of the account - I pointed out the error - about a R4000 error and he told me to fill out a dispute form in the branch
They refuse to give me the accounts departments mail or contact number to sort this out - I have been with this group for years but this makes me wonder what errors were on my other accounts
The person who "assisted" me is Anpher Apolis - *** - he sent me the incorrect statement now again and told me again to go in the branch to fill out a dispute form.
For them to send me right back to their *********** customer service
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TFG's replyOfficial
04 Feb 2022, 07:21 Good day Lizzy We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,
TFG's reply04 Feb 2022, 07:21
Official
Good day Lizzy We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,