MJ
Mbasa J

1 reviews | Active since Apr 2017

04 Nov 2022, 12:46

Excellent Service from TFG's Refunds Department

I accidentally overpaid TFG on my monthly account payment via EFT. This was by an amount I desperately needed to survive the month. I was very worried that I would either not get the money back or get it too late. To my surprise TFG's refunds department responded the same day I emailed them with a form I had to fill in. I submitted it the next day with proof of payment and 2 days later the money was in my account. Thank you!

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Replies (1)
TFG
TFG's reply04 Nov 2022, 12:52
Official
Dear Mbasa 

Thank you so much - Your positive feedback is highly appreciated.
We wish you and your family well over this challenging period.

Be safe and take care.