CP
Candace P

1 reviews | Active since Apr 2019

25 Apr 2019, 11:43

Excellent Customer Service Melissa Taylor

I would like to applaud Melissa Taylor – American Swiss Zeewenwaght Mall for her Excellent service. It is so far an few between that I find such service. She is a real asset to TFG. She portrays the following attributes:  Good communication s****s  Connects well with clients on a personalised level (No blanket effect)  Extremely helpful and goes the extra mile  Always friendly and willing  Always a smile on her face  She remembers her clients by face/name Melissa really WOW’d myself and my partner and we would like to take the time out and say thank you. TFG should learn from her – We went to Sportscene in Zeewenwaght aswel – Worlds apart regarding service…Melissa should train them up on how to deal with clients. Keep Melissa close as the saying goes: “Train people well enough so they can leave, Treat them well enough so that they don’t want to” Melissa is a natural and TFG can benefit using her to share her ways of dealing with clients.

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Replies (1)
TFG
TFG's reply02 May 2019, 13:26
Official
Good day Candace

Thanks for your positive feedback! 
We will pass it on to the American Swiss team and Melissa. Hope to see you in store again soon, 

Kind regards,The Customer Support Team