Evoucher not sent

All I keep getting is the matter is being escalated from one department to another. I believe nothing is being done about this ,no one has even taken the initiative to call . All I am waiting for is a sms with a voucher code ,is this sms gonna take the whole month. I have wasted money and time trying to get a solution but its not happening. I have sent proof as requested yesterday still no one has gotten back to me.

As per your request here are the details you requested:
ID:***0 87 CARD NO:***0***0.Transaction no:CR ***727. The number which the voucher was supposed to be sent to is *** . The name on the account is Fikile Arrentha Gabela. The voucher was bought on the 6th November at Soda Bloc Eloff Street. I also sent this info via email yesterday. A prompt response would be highly appreciated.

Today its 2 weeks since the matter has been escalated and I doubt I'll find any resolution on this matter, I think now I need to write to Speak Out so they can investigate for me.

I received an email stating the sms has been sent till now ,can somebody call my number and explain. Same story that happened when i came to the store to report this issue. I was told to wait 5 minutes ,I ended up arriving late at work waiting for the sms. I'm absolutely getting mad,can someone please call my number and explain pleeeaaaase.

I don't know what funny games you are playing. I waited for the sms the whole day yesterday and I'm gatvol. You say you have customer service but its department full of careless people who are not passionate about their jobs. You put customers through depression and stress. Just by reading all the reviews that are flooding in everyday, I must say your company is a disgrace. I'm angry beyond words. You abuse customers ,you are no different to Old Mutual who forced that poor family to resort to such a humiliation.

Reon Martin promised to resolve my query on Thursday and gave me a runaround requesting information that was already sent several times to him. He kept on saying the sms has been sent but nothing. When we last spoke he was sending the voucher via email and would call back in 5 minutes which has turned into 4 days. Today is the 20th day since I've waited for the sms and 4 days waiting for the email. Like really now?? Does things have to get ugly before I get this issue resolved. That Thursday alone was a nightmare having to attend to this runaround that ended up getting me nowhere. Today I want to show TFG I'm not to be messed with.

Tee JabzWhen I thought my nightmare was over, I'm back to square one with the runaround. I received the voucher 22 days later went to look for the item it was intended for but to my disappointment it was out of stock. Had to go elsewhere and pay for something similar to what I had wanted. I used the voucher and asked must I use it all ,as I wanted to check if it's working. I was told that I can leave some money ,I will still be able to use it. Today I go to Totalsports to buy sneakers cash and add on with what's left on the voucher. Boom horror movie again: voucher not found ,we call customer service I speak to Raeesha I relate my previous horror she tells wait 5-10 minutes I have sent another voucher with the remaining money. Guess what my lunch hour finished while waiting. I call after an hour requesting a call back from she promises to call. Please I beg you TFG, you put me through enough hell already ...please take me out of this misery.

RAEESHA FROM CUSTOMER SERVICE STILL WAITING FOR YOUR CALL.

Matter still not resolved regarding the voucher, kanti what kind of customer service do you give your customers? And 5 days later I'm still waiting for Raeesha from customer service to call me. I could tell by her rudeness that she wont call back. The issue has dragged for more than a month.

6 days later I'm still waiting to be contacted SHORTLY as per your communication. The things I read from your reviews are shocking I'm not surprised by your behavior. You treat people like trash...no consideration for their feelings, time and money at all.

I mean this is just a voucher that was bought for crying out loud ,why should the issue be dragged into the year 2020. Why can't you give your customers a satisfactory service? It's like you own Hello Peter with complaints, you are leading it's so disgusting. You have no care for people, you put them through depression, frustration and emotional abuse. The staff is not well trained ,you need real training in customer service in order to be dedicated and stop this abusive behavior on people.

This new technology and online stuff is just not yours, you have failed dismally in it. Just leave it to other shops who have mastered it and has delivered on their promises. Because it has turned you into ********,*****, ******* and *********...it's what you do to customers.