KM
Katly M
1 reviews | Active since May 2021
03 May 2021, 12:43
Empty Revlon make up case
I brought Revlon make at foschini in store pick so when I got home nd opened my package the make up container was empty I called tfg immediately they told me I can return it to any tfg I went to 2stores sportscene phokeng mall they told me they cant take it back cause they dont sell make up but yet again my package was delivered there none took it back I have been debited for an empty container so I have to go up and dwn for someone's mistake I hv to pay for an empty contain I am so disappointed in you guys
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TFG's replyOfficial
03 May 2021, 13:27Dear Katly Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
Best regards,
TFG's reply03 May 2021, 13:27
Official
Dear Katly Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
Best regards,