Egiftcard

I'm writing this with a very sore heart about the service I received from your stores.On the 8th of July 2023 I purchased two egiftcards to the value of R200.00 X2 .One of the was not working when the recepient tried to use one was not working.All this started on the 2 Aug 2023, we've been to your stores more the amount of the egiftcard and calls. I just want to find out if it's fair to run up and down for a mere R200.00 and big company such as TFG can't assist.Can someone up there resolve my problem.I now request to be reimbursed for travelling to store and calls.