ND
Nazeema D
1 reviews | Active since Feb 2019
19 Jul 2019, 11:53
****ed off customer
On the 1st of May I ordered some items from Markhams online. On the 4th I received half my order, the balance of the order's status change to "Items Returned" after following up on this I was advised that the items are being sourced from other branches, in the meantime these items still display an "In Stock" status online.
A month later I asked to be refunded, I'm advised to complete a Requisition, only to be refunded for 1 item. Logged another query for the balance, gets advised to do another Refund Requisition and to my surprise I got another refund yesterday 18 July for 1 more item and not the full balance of my refund.
This is the worse customer service I've every received. Do they enjoy creating work for themselves. It was 1 order with multiple items surely it makes sense to do 1 refund ????? Order number p***
Will definitely not do any online purchase from any store in this group if this is the treatment I receive, even "WISH" is much better to deal with wrt refunds.
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Replies (2)
TFG's replyOfficial
19 Jul 2019, 12:55Good day Nazeema Davids
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189767.
Kind regards
The TFG Team
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189767.
Kind regards
The TFG Team
Best regards,
TFG's reply19 Jul 2019, 12:55
Official
Good day Nazeema Davids
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189767.
Kind regards
The TFG Team
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189767.
Kind regards
The TFG Team
Best regards,
ND
Nazeema D's updateReviewer Update
05 Aug 2019, 11:06It's almost 3 weeks now beside the above response I still haven't heard anything from your E-commerce team. I've also sent an email to *** and *** and no response, worse customer service every experienced from any company I've dealt with........
ND
Nazeema D's update05 Aug 2019, 11:06
Reviewer Update
It's almost 3 weeks now beside the above response I still haven't heard anything from your E-commerce team. I've also sent an email to *** and *** and no response, worse customer service every experienced from any company I've dealt with........