****ed off

I made an arrangement with Shanaaz last month and I made the payment as agreed on I think 9 or 10 April, we made a payment arrangement for me to pay 1420*3 months and this is only the second month. I mentioned that I am not working, and that I am depending on uif money which is obviously not enough since I lost my job, and I'm also pregnant so there is no way I could get a job anytime soon (she was very helpful and extremely friendly). But then today, I received an email from a third party stating my account was handed over and that an immediate payment needs to be paid, also the email stated that I would need to pay my full arrears or the installment for 3 consecutive months. I'm really ****es, because I assumed that my account is still with Tfg... Now to find out that it's been handed over??? What is the point in explaining my situation and making an argument if this is the outcome????!! If I was by the means, then I would have Definitely paid my account, but as I have also mentioned previously. When my account was not in arrears, I called Tfg to make an arrangement to reduce my installment because I knew I was unable to afford to pay the installment, but everytime I called, an agent advised me to pay any amount as my account is up to date... And now... My account has been handed over!!!! Due to staff, call centre staff who is ***********!!!!